Most folks are surprised when I tell them that TransLink spends 10 cents of every farebox dollar on the process of actually collecting that dollar. Economists refer to this as the “friction cost.” By comparison, the collection of income tax is incredibly efficient, with a friction cost so small that it amounts to a rounding…
Category: TransLink
Let’s put HandyDART users back in the driver’s seat
As co-chair of the HandyDART Riders’ Alliance, I was scheduled to speak at the public session of the TransLink Board of Directors’ meeting in New Westminster on Wednesday. (Check out CBC Radio’s coverage of some of the points raised by my co-chair, Beth McKellar, here as well as a video clip of some of the…