Recently, TransLink announced the departure of its CEO, Kevin Desmond, as he’s returning to the U.S. where his wife and family live. I’ll be very sorry to see him leave. Let me explain why. I’ve had interactions with TransLink and its predecessor, the Urban Transit Authority, for more than 40 years. Back in the late…
Tag: Compass card
Time to “tap out” TransLink’s senior managers
Most folks are surprised when I tell them that TransLink spends 10 cents of every farebox dollar on the process of actually collecting that dollar. Economists refer to this as the “friction cost.” By comparison, the collection of income tax is incredibly efficient, with a friction cost so small that it amounts to a rounding…